bd1 Privacy Policy — Your Information Is Safe With Us
Your personal information on bd1 is kept with the highest level of protection. We ensure your privacy through SSL encryption and strict policies.
Introduction and Scope
This policy applies to all members residing in Bangladesh who use bd1. In line with our commitment to data protection, this policy is reviewed regularly and updated as needed.
What Information We Collect
When registering and using bd1's services, we may collect various types of information. Details are outlined below:
Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID or passport number
- Email address
- Residential address
Financial and Transaction Information
- Mobile banking number (bKash, Nagad, Rocket)
- Relevant bank account information
- Deposit and withdrawal history
- Transaction amounts and dates
Technical and Usage Information
- IP address and device information
- Browser type and version
- Cookies and session data
- Time spent on site and browsing patterns
- Gaming activity logs
Information From Communications
- Live chat messages and conversation records
- Messages sent by email
- Information related to complaints or requests
- Survey or feedback form data
Methods and Sources of Data Collection
Direct Collection
We collect information directly from you when you register on bd1, log in, complete account verification, make deposits or withdrawals, or contact our support team. All information provided in the registration form is given voluntarily, though certain information is required to provide the service.
Automatic Collection
While you browse the bd1 website, certain technical information is collected automatically through cookies, web beacons, and similar technologies. This data is primarily used to improve site performance and ensure security.
Verification Through Third Parties
We use trusted third-party services for identity verification (KYC), fraud prevention, and payment processing. Only the necessary information is shared in these cases, and these partners are also required to follow strict data protection standards.
How Your Information Is Used
bd1 uses your information only for the following legitimate purposes:
Account Management and Service Delivery
Information is needed to create, verify, and manage your account. This includes completing the registration process, confirming your age and identity, and customizing services according to your preferences.
Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers, and to ensure transaction security.
Security and Fraud Prevention
Usage patterns are analyzed to detect suspicious activity, prevent money laundering, and protect our platform from misuse.
Customer Service and Communication
Contact information is used to send important notifications about your account, service changes, and to operate our 24/7 Bengali live chat support.
Service Improvement
Anonymous statistical analysis is conducted to improve the user experience, add new games and features, and maintain overall service quality.
Compliance With Legal Obligations
Records are kept as necessary to comply with applicable laws and regulations, respond to legitimate requests from government authorities, and resolve disputes.
Cookies and Tracking Technologies
The bd1 website uses cookies to improve your browsing experience and ensure site functionality. The different types of cookies are described below:
Essential Cookies
These cookies are essential for the basic functionality of the site. They are used for tasks such as maintaining login sessions, security verification, and saving form data. Without these cookies, the site cannot function properly.
Analytical Cookies
Analytical cookies are used to collect information on which pages are visited most, how long users stay on the site, and which features are used most. This data is used to analyze overall trends and is not personally identifiable.
Functional Cookies
Functional cookies are used to remember your language preferences, layout settings, and other personalized experiences. They remove the hassle of resetting your preferences on every visit.
You can control cookies by changing your browser settings. However, disabling essential cookies may affect some site functionality.
Information Sharing and Disclosure
Service Provider Partners
Only the information necessary to complete their work is shared with providers of services such as payment processing, identity verification, cybersecurity, and server hosting. These partners operate under strict confidentiality agreements.
Legal Authorities
Information may be provided to relevant authorities in response to court orders, government investigations, or legal obligations. In such cases, we always operate within the bounds of the law.
Fraud and Crime Prevention
Information may be shared with regulatory bodies or investigative authorities where necessary to detect money laundering, fraud, or other illegal activity.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such cases.
Data Protection Measures
bd1 has implemented industry-standard technical and organizational measures to ensure the security of your information:
Encryption and Secure Connections
- SSL/TLS encryption technology is used for all data transmissions
- Sensitive information (passwords, payment data) is stored with AES-256 grade encryption
- Two-Factor Authentication is available
Server and Database Security
- Data is stored in secure data centers
- Regular security audits and vulnerability assessments are conducted
- Firewalls and access controls are active to prevent unauthorized access to the database
Organizational Security Measures
- Only authorized staff can access personal information
- All staff are bound by confidentiality agreements and trained in data protection
- Defined protocols are in place for rapid response to data breach incidents
Note: No method of transmitting information over the internet is 100% secure. While we take every possible measure to protect your data, we cannot guarantee complete security. Keeping your password safe and reporting suspicious activity to us is also your responsibility.
Data Retention Period
bd1 retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as legally required. The general retention policy is described below:
- Active account data: For the entire duration that the account remains active
- Transaction records: For the period required by legal obligations
- Closed account data: Records are retained for a specified period after account closure, depending on legal obligations
- Log and analytics data: Retained for a short period and deleted regularly
- Support conversations: Kept for a specified period for the purpose of resolving issues and improving quality
After the specified period, information is securely deleted or anonymized.
Your Rights Regarding Your Information
As a registered member of bd1, you have the following rights over your own information:
Right to Know
You have the right to request information about what data we hold about you.
Right to Correction
You can request that we correct any inaccurate or incomplete information.
Right to Deletion
You have the right to request deletion of your information in certain circumstances, provided there is no legal obligation to retain it.
Right to Object
You have the right to object to the processing of your information for specific purposes.
Right to Data Portability
You can request to receive the information you have provided in a structured, common format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
To exercise the above rights, contact our support team via 24/7 live chat or by email. We will respond as quickly as possible after receiving your request.
Protection of Minors' Information
bd1 is operated for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is in place during the registration process and identity documents are checked in suspicious cases.
If we become aware that a user is a minor, the relevant account will be closed immediately and all associated information will be deleted. Parents or legal guardians may contact us regarding this matter.
Changes to the Privacy Policy
bd1 reserves the right to amend and update this privacy policy as needed. In the case of significant changes to the policy, registered members will be notified by email or a special notice will be displayed on the website.
Continuing to use bd1 after any changes will be considered acceptance of the updated policy. It is therefore recommended that you visit this page regularly. The date of any change will always be shown at the top of the page as the "Last Updated" date.
Get in touch with us
Privacy-related inquiries
For any questions about this privacy policy, to exercise your rights regarding your information, or for any concerns, please contact us:
[email protected]
24/7 support available in Bengali
Instant assistance via live chat; as soon as possible for email requests
For more information, please also read our Terms & Conditions and Responsible Gaming page.